General Policies
Billing
Users will be billed the maximum of either time reserved or actual time on the instrument. For example, if the user was to book four hours and actual instrumentation time is one hour, the user will be billed for four hours. If the user books four hours and uses five, he or she will be billed for five hours.
Users will be billed the maximum of either time reserved or actual time on the instrument. For example, if the user was to book four hours and actual instrumentation time is one hour, the user will be billed for four hours. If the user books four hours and uses five, he or she will be billed for five hours.
Cancellation
- Reservations 4 hours or less (per day) must be cancelled or modified 24 hours prior to the scheduled time
- Reservations lasting 5 + hours (per day) must be cancelled and or modified 48 hours prior to the scheduled time
- Reservations lasting 8+ hours (per day) must be cancelled and or modified 72 hours prior to the scheduled time
Modifications
Reservations modified 24 hours prior to the reserved appointment will result in a charge reflective of the new schedule time. If reservations are modified within 24 hours of the scheduled appointment and the resulting open time from the modification does not get reserved by another user, clients will be billed for the full originally reserved time period.
Reservations modified 24 hours prior to the reserved appointment will result in a charge reflective of the new schedule time. If reservations are modified within 24 hours of the scheduled appointment and the resulting open time from the modification does not get reserved by another user, clients will be billed for the full originally reserved time period.
Late Arrivals
- Contact the core if you are going to be more then 15 minutes late. If we have not been contacted 20 minutes after the start of your reservation we reserve the right to cancel your appointment and charge for the reserved time.
- Late arrivals interfere with subsequently scheduled activity. Users are billed from the start of the time reserved to the actual finish time, providing there are no reservations following the scheduled time.
- The next scheduled user after a late arrival has the right to start at the scheduled start time. Late users should make provisions to complete their experiment at a later available time.
Sample Quality
If a sample clogs the instruments more than once, the core will work to run the sample by re-filtering and/or diluting the sample to be able to run the sample without clogging. The core will re-filter/dilute the sample in question a MAXIMUM of 3 TIMES. If, after three attempts to run the sample, it is still clogging, the core will contact the user to suggest washing or re-filtering the sample on their time. All samples not able to be run, will be stored in the CyTOF core fridge for a maximum of 24 hours, after which they will be discarded, unless a different, mutually agreed upon arrangement is reached with the user. The core reserves the right to determine whether or not a sample is able to be run.
If a sample clogs the instruments more than once, the core will work to run the sample by re-filtering and/or diluting the sample to be able to run the sample without clogging. The core will re-filter/dilute the sample in question a MAXIMUM of 3 TIMES. If, after three attempts to run the sample, it is still clogging, the core will contact the user to suggest washing or re-filtering the sample on their time. All samples not able to be run, will be stored in the CyTOF core fridge for a maximum of 24 hours, after which they will be discarded, unless a different, mutually agreed upon arrangement is reached with the user. The core reserves the right to determine whether or not a sample is able to be run.
Inclement Weather and Massachusetts State of Emergency
In the case of inclement weather, contact the facility management via e-mail prior to setting up experiments.
If DFCI is closed for inclement weather or state of emergency, the core will be closed. DFCI Inclement Weather Hotline: 617-632-DFCI (3324)
Holidays
The core will be closed for all official DFCI Holidays. Please check the iLab calendar for any additional holiday closures
In the case of inclement weather, contact the facility management via e-mail prior to setting up experiments.
If DFCI is closed for inclement weather or state of emergency, the core will be closed. DFCI Inclement Weather Hotline: 617-632-DFCI (3324)
Holidays
The core will be closed for all official DFCI Holidays. Please check the iLab calendar for any additional holiday closures
Data Storage
The core facility will not be responsible for storing data files.
The core facility will not be responsible for storing data files.
- All data will be removed from the instrument computers on the 1st of every month.
- Any IMD files on the instrument computers will be removed within 24 hours.
- Data on the Pydio server will remain there unless otherwise notified, however we very strongly recommend that you save those data files elsewhere as soon as possible.